Refund policy

RETURNS & REFUNDS

Items can only be returned if they are faulty. If there is an issue with sizing, please contact us, and we can try our best to replace your item with the correct size (dependent on stock).

If you need to start a return, we’re here to help.

How to Start a Return

To begin the return process, email us at: paradoxldn.shop@gmail.com

Include your order number and reason for return.  
We’ll reply with clear return instructions.

Return Window

You have **14 days** from the date your order is delivered to request a return.

Eligibility

Returned items must be:  
- Unworn  
- Unwashed  
- In original packaging  
- With all tags attached  

We cannot accept returns that show signs of wear, damage or alteration.

RETURN SHIPPING

The customer is responsible for return shipping costs. We strongly recommend using a **tracked shipping service** for all returns.

REFUNDS

Once your return is received and inspected, approved refunds will be issued to your original payment method.
- Refunds may take up to 5 business days to appear.
- Shipping fees, import duties, VAT, or customs taxes paid are non-refundable.

EXCHANGES

Exchanges may be offered depending on stock availability. Please include your exchange request in your initial email to: paradoxldn.shop@gmail.com

DAMAGED OR FAULTY ITEMS

If your item arrives damaged or defective, email us within 7 days with photos at:  paradoxldn.shop@gmail.com

We will replace the item (dependent on stock availability) and cover any return shipping if necessary.

For any questions about shipping, customs, returns, or your order, contact us at:

paradoxldn.shop@gmail.com